Introduction About IHM The Institute of Health & Management (IHM) is an innovative provider of high-quality healthcare education and training, dedicated to shaping the future of healthcare professionals. Offering a range of programs, including the Graduate certificate in Nursing, Master of Nursing and Bachelor of Social Work. IHM is known for its commitment to student success, excellence in learning and teaching. IHM specializes in developing and providing quality higher education, drawing on the expertise of experienced academics. About the Role: Student Support Officer encompasses a range of responsibilities focused on providing assistance, guidance, and support to students throughout their academic journey. The incumbent will play a vital role in fostering a positive learning environment by providing comprehensive support services to students. Roles & Responsibilities Ensure prompt and effective communication with students to address their queries and concerns. Develop and implement initiatives to enhance the overall student experience and satisfaction. Monitor academic progress, identify at-risk students, and collaborate with academic staff for intervention. Develop and implement strategies to address the mental health and well-being of students, ensuring access to appropriate resources Implement strategies to identify and support at-risk students, contributing to improved retention and academic outcomes Streamline administrative processes to ensure efficiency and accuracy in managing student records. Qualifications: Bachelor's degree in a relevant field (e.g., education, counselling, social work, psychology) Experience: Previous experience in a similar role within an educational or academic environment is often preferred Experience in managing administrative tasks or student records might be required or beneficial, depending on the specific responsibilities of the role Expertise in academic advising, personal development, mental health, or well-being. Benefits: Professional Development and Further Education opportunities Employee Assistant Programme available for staff and students All recruitment, selection and promotion decisions will be based on the best qualified and experienced candidate who can perform the genuine occupational requirements of this position. IHM provides equal opportunity in employment to all suitably abled people without discrimination or harassment based on a personal characteristic protected under the Equal Opportunity Act. Applicants from Aboriginal and Torres Strait Islander community are encouraged to apply for the position. To apply for this position, please use the link below. If you have any questions or need further information, feel free to contact us at hr@hcigroup.com.au
