We are currently recruiting for a Customer Support Specialist on behalf of our client, AgriNous, an industry leader in Ag Tech that is transforming Australia’s livestock and saleyard sector. This role is ideal for a customer-focused problem solver with knowledge of accounting principles and a passion for providing exceptional customer support, ideally with a background in agriculture or the livestock sector. As AgriNous continues to expand across Australia, they seek someone with the nous and drive to build strong business relationships while thriving in an evolving environment. The Role As a Customer Support Specialist, you’ll be the friendly face and trusted expert for AgentNous users. You’ll work closely with stock agents and industry professionals to troubleshoot issues, provide training, and ensure a seamless experience. Collaborating with tech support and product teams, you'll play a vital role in enhancing user satisfaction. Key Responsibilities Deliver expert support via phone, email, live chat and video conferencing. Troubleshoot technical and system-related issues. Educate customers on maximising the benefits of AgriNous software. Collaborate with product and testing teams to enhance user experience. Create engaging and user-friendly support resources, including training materials, Loom videos, help centre articles, and product demo videos to guide and empower users. Maintain accurate records and stay informed about industry trends and customer needs. About You Knowledge and understanding of bookkeeping, invoicing, financial processes, or livestock agency operations. Experience within the agricultural industry. Tech-savvy with strong problem-solving skills. Excellent communication skills and the ability to build strong business relationships. Adaptable and dynamic – AgriNous offerings are always evolving! Familiarity with HubSpot is a plus, but not essential. Why Join Us? Be part of a growing Ag Tech company with a national reach. Benefit from ongoing training and career development. Work in a modern, innovative, and fun environment. Enjoy regular BBQs, team get-togethers, and industry events. Challenge your colleagues to friendly games of table tennis and pool. Location & Flexibility Our core support and engineering teams are based in Bendigo, VIC. While we'd love for you to join us on-site, we're open to remote or hybrid working arrangements for the right candidate. Apply Now! If you're passionate about providing exceptional customer support and eager to be part of an innovative Ag Tech company, we'd love to hear from you. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact ESE Consulting (Bendigo) Pty Ltd on 03 5442 6676, quoting Ref No. 286822658808305. ESE Consulting is an equal opportunity employer and embrace inclusion and diversity in the workplace. We encourage people of diverse backgrounds to apply for roles including but not limited to Aboriginal and/or Torres Strait Islander, Culturally and Linguistically Diverse, LGBTIQ and people with a disability.
