URGENT HIRE: Aged Care Customer Service Officer – Full-Time In-Office | Immediate Start Are you a confident communicator with experience in Aged Care or call centre support? We’re on the hunt for a clear-speaking, enthusiastic, and adaptable professional to be the first point of contact on our busy 1300 line. What You'll Do Answer inbound calls from clients and triage inquiries across rostering, package coordination, and eligibility for aged care services. Conduct discovery calls to assess client needs, referral status, and service provision. Provide clear, compassionate information and direct calls appropriately. Work closely with a tight-knit, supportive team (5 people), reporting directly to a hands-on Team Leader. What We’re Looking For Exceptional phone manner – clear, warm, and confident. Customer service or call centre experience in the Aged Care sector is highly valued. Intermediate Excel skills , strong with data entry and input systems (Procura knowledge a plus). Able to hit the ground running, but we offer supportive onboarding and training . Must be enthusiastic, team-focused , and thrive in a fast-paced environment. Working Holiday Visa holders welcome – must be fluent and clear in English. Role Details Start: ASAP $35 plus super per hour Hours: Full-time in-office, Monday to Friday, 9:00–5:00 (some flex: 8:30–4:30) Location: Office-based, Salisbury South (carparking provided!) Duration: Initial contract to 30 July (possible extension or permanency) Environment: Professional, collaborative, never solo. You’ll always be supported. Dress Code: Smart casual Clearances: Police check required Why This Role Stands Out Immediate opportunity to step into a skilled, high-impact role Supportive supervisor and team — you’re never left on your own Genuine pathway for high performers No direct contact – vaccination not mandatory Great work-life balance – regular office hours This is a fast-moving opportunity – if you're confident, experienced, and ready to step into a meaningful role supporting aged care clients, we want to hear from you today . Apply now — interviews happening immediately. Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.
