Customer Experience Officer Sydney CBD | On-Site Rapidly expanding team $80k - $95k Super Are you passionate about customer experience and want to make a real impact in the property and finance space? Our client is one of Australia’s leading provider of deposit bonds, is looking for a Customer Experience Officer to be the first point of contact for brokers, partners, and customers. You'll play a key role in helping Australians secure their homes — guiding them through the deposit bond process with clarity, urgency, and care. Why You’ll Love It Join a trusted market leader backed by a global financial services group Make a meaningful impact helping Australians achieve property ownership Be part of a close-knit, high-performing team that values innovation and service Enjoy a fast-paced, supportive environment with genuine career progression What You’ll Do Deliver exceptional phone and email support with speed and empathy Guide customers and brokers through the application process end-to-end Conduct due diligence checks in line with underwriting guidelines Manage and follow up on active applications with ownership and urgency Collaborate with internal teams to resolve issues and optimise the customer journey Make outbound calls to follow up on digital leads and drive engagement Identify and help remove roadblocks in processes and systems What You Bring 2–3 years in a phone-based, customer-facing role (banking, lending, or finance preferred) Strong written and verbal communication — clear, warm, and confident Organised, detail-oriented, and comfortable managing competing priorities Tech-savvy and quick to learn new systems and tools (CRM experience ideal) A proactive, solution-focused mindset and team-first attitude Previous experience in mortgages, lending, or property finance is highly regarded Ready to join a purpose-led business helping Australians get into property faster? Apply now! Please note: Only applicants with full working rights in Australia will be considered.
