Job Description Responsibilities/what you get to do in this role Establish and maintain excellent customer experience. Build trust and confidence with all customers. Represent and be a point of contact and support for everything Security in ServiceNow for all internal and external customers. Facilitate the successful workflow/triage of security-related incidents/cases by interacting with customers, various security teams, and other internal ServiceNow teams as needed. Provide support and be available as an escalation contact in the On-Call rotation (weekends, public holidays and after hours) as and when needed, to ensure customers are taken care of, during times that demand availability and support. Develop and deliver training programs for internal and external customers on security awareness and best practices. Develop AI Solutions for automating repetitive activities. Lead, triage, investigation and respond to security matters ensuring timely resolution and enhance customer experience and processes. Work with Legal on security/privacy-related matters
