Bring your administrative skills to life in a purpose-driven role. At Christian Youth Camps (CYC), we believe that hospitality is about more than logistics — it’s about creating space for people to connect, reflect, and grow. As a Christian organisation, our mission is to create opportunities for people to personally encounter the living God through camping, conferencing, and adventure. Phillip Island Adventure Resort is a vibrant, large-scale site in Cowes, Victoria, hosting thousands of guests each week from schools, churches, community groups, and corporate organisations. With over 80 acres of landscaped grounds, comfortable accommodation, and a full suite of onsite activities, it’s a place where teams collaborate and lives are impacted. About the Role We’re seeking a reliable, detail-oriented Bookings Administrator to cover a 12-month maternity leave contract. This is a key administrative role in our guest services team — ideal for someone who enjoys structure, thrives on accuracy, and takes satisfaction in helping others plan successful group experiences. You’ll be the first point of contact for booking inquiries, responsible for managing group reservations and ensuring that all details are recorded clearly and correctly. From confirming bookings and issuing documentation to liaising with our operations teams, you’ll help ensure guests are welcomed with clarity, care, and confidence. Key Responsibilities Respond to booking inquiries via phone and email in a timely, professional manner Manage and maintain accurate guest bookings and records within our booking system Provide clear and helpful communication to group leaders throughout the booking process Liaise with internal teams to ensure guest expectations and operational needs align Assist with invoicing, receipting, and other administrative tasks Work proactively to prevent scheduling conflicts and last-minute surprises Support the broader guest services and admin team as needed About You You’re someone who brings calm to complexity. You’re organised, dependable, and take pride in creating order behind the scenes. Whether it's crafting a well-worded email or spotting a scheduling inconsistency, your professionalism and eye for detail stand out. You’ll also be a team player — someone who communicates clearly, works collaboratively, and contributes positively to the workplace culture. What you bring: Previous experience in an administrative or bookings-focused role Proficiency with computer systems (experience with booking/reservation software is ideal, but not mandatory) Excellent written and verbal communication skills A friendly and service-focused approach to working with people Strong organisational and time management abilities Alignment with the mission and values of Christian Youth Camps Requirements: Victorian Employee Working With Children Check (or willingness to obtain) Valid rights to work in Australia Apply Now If you’re seeking a purposeful role in a supportive team environment — where your administrative strengths can help shape memorable guest experiences — we’d love to hear from you! Please apply via this platform with a cover letter and resume. For questions about the role, contact Peter Heath on 03 5952 2417 or email peter.heath@cyc.org.au Christian Youth Camps Ltd (CYC) is committed to promoting and protecting the best interests of children and has zero tolerance for child abuse.
