Job Description Ready to make a real impact? We’re looking for a BTM Sales Specialist to join our Behind the Meter team! You’ll turn warm leads into happy customers by offering smart, solutions-focused advice on solar, home batteries, and more. From first chat to post-install support, you’ll guide customers every step of the way—helping them power up their homes with the latest in consumer energy tech, including EV chargers down the track. It’s all about great experiences and greener choices. In addition to this you will be; Actively engaging in sales opportunities to enhance customer experiences and drive sales Answer customer inquiries (by email or phone) and basic problem solving for all consumer energy devices (such as solar, battery & EV chargers) and provide level 1 advice Co-ordinate with other teams both internal to Intellihub and partner companies to move customers through the funnel from lead to conversion. Address customer inquiries, troubleshoot issues, and provide guidance on device operation and maintenance. Escalate complex issues to appropriate teams for resolution. Update systems for all customer interactions, installations and payments. Update customer service processes and procedures to support customer service. Provide input customer communication templates and scripts. Promote a safe and healthy work environment and contribute to continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures
