Job Description: Role title: Telephonist Role type: Permanent Part-Time (30hrs/week) Role grade: Telephonist Level 2 (Year1-2) Department and location: Switchboard, St Vincent’s Hospital, Darlinghurst Salary: $65,534.31- $68,201.61 super Better and fairer care. Always. We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. Founded by The Sisters of Charity in 1857, our 30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs. About the role Frontline Reception & Patient Support: Serve as the first point of contact for patients, families, and visitors, ensuring a welcoming and professional experience while managing inquiries and providing accurate information. Administrative Responsibilities : Assist with tasks such as appointment scheduling, mail distribution, and coordinating with hospital departments to support daily operations. Call Handling & Urgent Response : Manage phone calls, direct inquiries appropriately, and liaise with medical and support teams during urgent situations . System & Process Navigation: Utilize hospital systems like Web Delacy, CorePas, PCS, and MessageMedia while assisting with volunteer coordination, maintenance requests, and security procedures . Dynamic & Rewarding Environment: Thrive in a fast-paced role where every day is different, contributing to a compassionate healthcare setting while developing essential skills in administration and patient support . About you Customer Service & Patient Support : Be the welcoming face of the hospital, providing a warm, professional, and supportive experience for patients, families, and staff. Key Responsibilities & Administration: Greet visitors, manage inquiries, and assist with administrative tasks such as appointment scheduling and hospital coordination. System & Department Coordination: Use hospital systems (Web Delacy, CorePas, PCS, MessageMedia) and liaise with outpatient clinics, palliative care, and support services. Shift Details & Work Environment: Permanent role from 7:00 AM – 3:30 PM, Tuesday to Saturday, requiring flexibility, resilience, and teamwork in a fast-paced setting. Meaningful & Rewarding Role: J oin a compassionate and dedicated team making a real difference in people’s lives while developing valuable skills in healthcare administration. Why work at St Vincent’s? Join us on our mission to provide care to all, including the most at-risk people in our community Discounted access to many gyms for you and your family with Fitness Passport Access to discounted private health insurance with Medibank Access to a government salary sacrifice program. Make a proportion of your salary tax-free Committed to financial support for educational development, scholarship programs, paid study leave About the hospital In this role you will be based at St Vincent’s hospital, Darlinghurst. A busy inner-city hospital in a beautiful location Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches A place of expert clinical care for at-risk people Closely partnered with universities & affiliated research institutes, many of which are located on-campus Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health Sponsorship / work rights for Australia Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role. Pre-employment checks Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations. Equal opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. How to apply The closing date for applications is 17 July 2025 Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the role. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Respectfully, this role is not open to recruitment agencies. Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct
