Position Title: Level 1 Technician Company: IT Hero PTY LTD Location: NSW and QLD Job Type: Casual Company Description: IT Hero PTY LTD is a leading provider of comprehensive IT solutions and services. We specialize in delivering innovative and efficient technology solutions to businesses, ensuring seamless operations and enhanced productivity. Our team of skilled professionals provides top-notch service, from infrastructure design and deployment to data security and IT project management. At IT Hero, we are committed to driving business success through technology expertise, strategic guidance, and unparalleled customer service. Responsibilities: Perform installations, maintenance, and troubleshooting of technical equipment, including tasks like flat wall shroud installation, control board access, and hardware replacements. Address and resolve basic IT and technical issues at client sites, ensuring minimal disruption to their operations. Complete and submit detailed work order forms and reports for each job, maintaining high standards of accuracy and attention to detail. Undertake light office tasks such as email communication, on-site coordination, and record-keeping to support project management and client relations. Deliver exceptional customer service, explaining technical concepts in an easily understandable manner and ensuring client satisfaction. Adhere to all safety standards and company policies while performing on-site duties. Requirements: Basic knowledge of IT and technical equipment installation and maintenance. Ability to follow instructions and work independently with minimal supervision. Strong communication and interpersonal skills for effective client interactions. Proficiency in computer use for tasks such as email, form filling, and report writing. Willingness to travel to various client sites and work flexible hours. A valid driver's license and reliable transportation for on-site visits.Preferred Skills: Prior experience in IT or technical support roles. Familiarity with tools and equipment used in technical installations and repairs. Education: High school diploma or equivalent; additional technical certification is a plus. Benefits: Opportunities for professional growth and development in a dynamic and supportive environment. Exposure to a variety of technical challenges and innovative solutions. A collaborative and inclusive company culture that values each member's contribution. How to Apply: Interested candidates should submit their resume and a cover letter detailing their experience and suitability for the role to jobs@ithero.com.au Applications will be reviewed on a rolling basis, and selected candidates will be contacted for an interview. Job Type: Casual Pay: From $29.77 per hour Expected hours: 6 – 20 per week Benefits: Travel reimbursement Schedule: Monday to Friday No weekends Shift work Work Authorisation: Australia (Required) Work Location: On the road
