We are seeking multiple Contact Centre Advisors to join our client Bet365 starting early August. BEFORE APPLYING PLEASE NOTE THAT YOU MUST BE FLEXIBLE FOR A 24/7 ROSTER & MUST BE AVAILABLE TO START ON MONDAY 11TH AUGUST 2025 Your new company Hays’s recruitment is proud to partner with Bet365. The world's favourite online sports betting company. We are seeking enthusiastic and switched-on individuals to work within a dynamic and fast-paced contact centre. Start Date: Monday 11th August 2025 (You must not have annual leave for 10weeks, to complete training) Interviews Commencing week of 7th July 2025 Your new role Respond to customer enquiries via phone, email, or live chat regarding accounts, betting, payments, and technical issues Provide accurate and timely information while maintaining a professional and friendly tone Pass on any escalations/ complex cases to the escalations department when necessary Maintain up-to-date knowledge of bet365 products, promotions, and responsible gambling policies Work within a rotating roster, including weekends and overnight shifts Ensure compliance with regulatory and company standards, including data protection and responsible gambling protocols Document interactions and outcomes accurately in internal systems Contribute to a positive team environment, supporting colleagues and sharing knowledge What you'll get in return Working in a modern office with in-house perks and a highly motivated & supportive team environment with career growth opportunities. Permanent employment. You will be paid during training. On successful completion of training, your pay will increase to $70,574 per annum based on an average 40-hour week. Annual performance bonuses. 25 days of annual leave per year, plus an additional day in lieu of all public holidays worked. Birthday leave day. An additional leave day for every 2 years of service (up to 5 additional days). Employee Assistance Program. Daily provision of food. Career Development opportunities. Service Reward and Recognition. Other benefits. Essential criteria: Australian citizen or appropriate long-term visa status Excellent standard of English and communication skills Availability to work Monday-Sunday 24/7 Strong keyboard skills & typing speed Enjoy working in a fast-paced team environment A passion for providing excellent customer service Able to commence 11th August Based in Darwin Desirable Criteria : Experience working in a contact centre environment. A keen interest in sport would be an advantage. A fully paid and comprehensive 10-week training program is offered to successful applicants who are reliable, flexible, and always demonstrate a professional demeanour. What you need to do now If you're interested in this role, apply directly to Hays and call Tamara on 08 8943 6 , or email your CV to hays.com.au 2940574
