About Us Workforce Health Assessors (WHA) is a leading provider of occupational health assessments, delivering critical clinical services to many of Australia's leading companies and industries. About The Role We're looking for a driven Customer Service Team Leader to support the leadership of one of our fast-paced and client-focused service teams. You'll support daily operations, coach your team, and ensure we continue to deliver exceptional service to clients across Australia. Reporting to the Manager and Senior Manager Customer Service, you'll play a key role in service delivery, staff performance, and ongoing improvement initiatives. What You'll Do (include but not limited to) Lead, support and motivate your team to meet KPIs and deliver high-quality service Manage workflows and provide hands-on help during busy periods Handle escalations and client queries professionally and promptly Support training, onboarding and continuous service improvements Collaborate with other teams and contribute to key WHA projects About You A natural leader with experience managing performance and people Strong communicator with great problem-solving skills Comfortable working in a fast-moving, client-facing environment Confident using Microsoft Office and workflow tools like Teams or Trello Passionate about delivering outstanding customer experiences How to apply Please submit a resume and cover letter outlining your relevant experience to the Manager, Customer Service. Further advice for applicants in applying for roles at WHA, can be found by loading the following link:- https://wha.net.au/wp-content/uploads/2024/06/WHA-Advice-to-Applicants.pdf Shortlisting will commence prior to the closing date.
