• Permanent full-time opportunity to join our In Home Support Team • Grow your career and discover the rewards of regional living in Lithgow • A chance to meet unforgettable people and make a lasting difference LiveBetter Employee Benefits include: • Salary Packaging (increase your take home pay)! • Access to our 24/7 employee wellbeing & safety app • Supplementary Parental Leave • Additional Purchase Leave • Employee Referral Program • Fitness Passport • Service & Recognition Awards • Learning and Development opportunities, with diverse career pathway options (Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits) About the Team In Home Services support people in regional communities across New South Wales, Queensland and Victoria to live better lives. We empower and support people to lead a happy and independent life, in the comfort of their own home. Our main objectives are: • To provide safe, professional, person-centred care and support services tailored to individual needs with strong focus on our participants. • To perform excellent customer service and care duties in line with funding and mandatory industry requirements safely in participants’ homes. • Be an employer of choice creating a safe supportive work environment with career development opportunities within the In Home Supports Team and wide LiveBetter Teams. About the Role The Care Partner will provide care management to LiveBetter In-Home Support participants, responsible for delivering care management activities that enable older people to live safely and independently at home. Working within a rights-based, person-centred framework, the Care Partner collaborates with participants, their supporters, and interdisciplinary teams to coordinate tailored, responsive and inclusive support. You will function as relationship-based care managers who provide ongoing planning, monitoring, service coordination, and education—with a strong focus on wellness, reablement, and culturally safe care. This can also include provision of external services with subcontractors. You will provide guidance and support as required to Home Care Workers delivering services to participants, ensuring high quality services are delivered efficiently and effectively to safeguard the sustainability of the service and of LiveBetter operations. You will also play a pivotal role in providing coordination planning and overseeing care service delivery across all support streams including Support at Home, End of Life pathway, Assistive Technology and Home Modifications, Restorative Care pathway, Commonwealth Home Support Program, Home Care Packages, Veterans Home Care, NDIS in-home services and Fee for Service. About You We would love to hear from you if you are a professional and caring person who is prepared to embrace our values of Integrity, Respect, Cooperation, Empowerment and Excellence in your day to day work life. To be successful in this role, you will also have the following: • Experience in Care Coordination, Case management or similar roles in aged care, health or disability • Understanding of the Support at Home Program, Quality standards and Aged Care rights • Ability to interpret clinical guidance and escalate appropriately • Understanding of the care needs of participants including complex, chronic and ageing needs (including people living with dementia) who are living in the community • Ability to develop and review individualised persona centred plans that support participants wellbeing • Ability to think critically, holistically, clinically and strategically around a person’s care needs • Proficiency in Care Management or Customer Relationship Management systems • Strong communication skills, empathy and cultural competence • Excellent problem-solving skills ability to work independently in a high-pressure environment • Ability to effectively support a diverse team across a large geographical area • Ability to travel to surrounding towns • Ability to meet identified targets and comply with program guidelines and budget • High level computer skills, including high level Microsoft Excel and database skills • Qualifications equivalent to or working towards Diploma in Community services, Case Management, Aged Care (minimum Statement of Attainment in Case Management) • Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with responsibilities of the role • Current First Aid and CPR Certificates • Vaccinations in-line with state health requirements For detailed information about this role, please refer to the position description. You will also be required to undertake and pass a National Criminal Check, pre-employment wellness check, including drug and alcohol screening, and obtain an NSW Working with Children Check and NDIS Worker Screening Clearance. Sounds great? What next? To convince us that you are the best person for the job, please provide a resume and cover letter that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role. Closing date: 11:59pm Wednesday 16 July 2025 (Australian Eastern Standard Time) Enquiries: Jane Howarth, Area Manager, In Home Support, 0459 855 923 LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds. About LiveBetter LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives. For further info about us and to see for yourself the great things that we do, you can visit: https://www.linkedin.com/company/livebettercommunityservices/ https://www.facebook.com/LiveBetterAustralia/ https://livebetter.org.au/ LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business is customer-focused in-home and accommodation services. Additionally, we provide support to participants through a broad range of child and family services, community transport, home modification and maintenance, and clinical services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria, providing support and employment to people in the communities we serve. LiveBetter Employee Benefits include: • Salary Packaging (increase your take home pay)! • Access to our 24/7 employee wellbeing & safety app • Supplementary Parental Leave • Additional Purchase Leave • Employee Referral Program • Fitness Passport • Service & Recognition Awards • Learning and Development opportunities, with diverse career pathway options (Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)
