Your role at St John of God Health Care You will provide high quality customer service to assist patients with online admissions, process patient registrations, support the completion of informed financial consent, and work closely with hospitals to ensure all processes are completed accurately and on time before the patient’s admission. The Position Provide step-by-step troubleshooting support to patients navigating our online portal and systems. Maintain high standards of accuracy and efficiency in data entry, ensuring patient demographics are up-to-date, including taking patient details over the phone Understand and assist patients to complete their Informed Financial Consents via the portal. Understand patients’ needs and show hospitality in every conversation. Receive and respond to inbound calls and emails in a timely manner. Make outbound follow up calls/emails to patients. Manage and resolve patient queries and complaints. Process patient registrations that come via the online portal and ensuring that that all demographic information is updated into WebPAS correct Understand and work with individual hospitals to be aware of specific hospital requirements We are seeking a confident communicator with experience in call centre or healthcare administration who thrives on solving problems over the phone. You will have strong attention to detail, excellent data entry skills, and be comfortable using digital systems and learning new technologies. The ideal candidate is empathetic, tech-savvy, and able to explain complex information clearly and professionally. To succeed you will have flexibility to work across a variety of shifts, including weekends as required. Shifts are rostered between 5.00am and 6.30pm Monday to Friday and 6.00am to 3.30pm Saturday and Sunday. Above all, people will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary $68,939 to $78,011 per annum plus 12% Superannuation Permanent fulltime positions working 40 hours per week Located in Perth CBD Kings Square office with 40% work from home option Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Employee support through our dedicated free Employee Assistance Program (EAP) Access to a range of Lifestyle, Health & Wellbeing rewards and discounts 14 weeks Paid Parental Leave End of trip/bike riding and shower facilities Close to public transport For enquiries contact Dee McCarthy, Group Admissions Coordinator on (08) 6116 0413 Applications Close: 20 July 2025 Should suitable candidates be identified, shortlisting and interviews may commence prior to the advert closing. St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.
