Inbound customer service and sales processing Bonus on new and repeat client sales No weekend work RETAINED SEARCH / EXCLUSIVE LISTING About our client Our client has operated in the uniform supply sector for over 20 years and employs a close-knit team. The company operates from its Osborne Park office and services a wide range of client enquiries and uniform needs. With a strong focus on maintaining customer relationships and delivering tailored apparel solutions, the business provides a consistent and organised environment. The company offers stability, internal clarity, and a supportive workplace culture. About the opportunity This position is an in-office customer service and internal sales role. It includes handling inbound customer enquiries, managing walk-in clients, preparing quotes, processing orders, and supporting add-on sales from the graphics department. The position does not require cold calling or outbound sales. In this role, you will: Hours - 8:15am start time with flexible finish times - 2 x 4pm finish and 3 x 5pm finish (does not matter which days) Process 5–20 orders per day, with attention to detail and accuracy Manage inbound phone and email enquiries and provide quotes Upsell additional products to support graphic design orders Maintain customer records using Xero, Excel, and Google Docs Build and maintain your own database for client commission About you You will have experience in sales, customer service, or other client-facing roles. You are organised, detail-oriented, and motivated to stay in a long-term position. A professional phone manner and ability to manage customer interactions confidently are essential. To be successful in this role, you will ideally have: Prior experience in admin, sales, or customer service roles Ability to manage competing priorities and customer expectations Strong written and verbal communication skills A warm and presentable demeanour for front-of-house interactions Competency in MS Office, Excel, Google Docs, and Xero What’s on offer This is a full-time in-office position with structured hours and no weekend work. It includes daily team collaboration and opportunities to earn commissions from building a personal customer base (10% on new business brought in and 2% on repeat business). The role offers job stability, consistency in responsibilities, and a clear path to building customer relationships that contribute to your earnings. How to apply Submit your CV outlining your experience and suitability for the role. Your application will be handled according to our privacy policy: https://11recruitment.com.au/privacy-policy. Please note This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia. Sponsorship will not be provided. Code/Keywords ^^^ "Customer Service Officer", "Sales Administrator", "Order Processing Assistant", "Sales Support Officer", "Internal Account Manager", "Client Services Coordinator", "Retail Admin Assistant", "Customer Liaison Officer", "Sales Coordinator", "Customer Experience Officer", "Administration Officer", "Sales Executive Assistant", "Front Office Administrator", "Customer Order Clerk", "Sales Support Administrator"
