Position: Customer Service Officer Roster: Monday to Friday, 9 am to 5 pm Location: Northgate QLD Employment Type: Casual to Perm About the role We are currently seeking Customer Service Officer’s to join our fast-growing East Coast team and clients, onsite in Northgate, QLD. This position will be casual for an initial 3-month duration with potential to move to permanent, direct with the client. Working Monday to Friday 9 am to 5 pm. Skills & Experience Experience with Office 365 suite (Word, Excel, Outlook) (Essential) Previous call centre experience, Salesforce, transport/logistics or supply chain systems (Desirable) Efficient processor who thrives on growing their skills and boosting output Ability to work autonomously and as part of a team Good work ethic Commitment to safety High attention to detail Customer focussed, patient and resilient Duties & Responsibilities Answering and directing incoming phone calls Dealing with complaints regarding services and providing solutions Rebooking of missed services Monitor & respond to email in shared mailboxes Booking scheduled services Dispute resolution Updating services with new information About the company Category 5 Labour Management is an Australian owned success story, a leading provider of full-service labour management solutions, supporting the local communities in which we operate and the people within them. With our commitment to achieving a diverse workforce, we strongly encourage Female, Aboriginal and Torres Strait Islander applicants. How to apply Click APPLY or for a confidential discussion please contact Alanna on catfive.com.au
