About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork. The Role Toll Global Forwarding is in search of a high calibre Customs Broker to join the team in Melbourne. In this role you will be responsible to ensure compliance, accuracy and productivity when completing import and export clearance regulation requirement. You will have the opportunity to educate clients about customs regulations, international tariffs, shipping restrictions and insurance requirements. You will guide goods through customs, preparing and submitting documents, determining tariff and duty payments, tracking shipments and using the tariff coding system to classify shipments As the Customs Broker , you will: Understand customers' business needs, professionalism, and reliability : Focus on comprehending the specific requirements of clients and maintaining a high level of professionalism and reliability. Effect customs clearance : Handle various aspects of customs clearance, including: Classification of import products Customs valuation Lodgement of DAFF and ABF Barrier requirements PWA, Refund, and Drawback Applications SCA review Tariff advice application, when necessary Prepare customs documentation : Ensure all necessary customs documentation is accurately prepared. Ensure compliance with laws : Make sure shipments comply with all applicable laws to facilitate the import and export of goods. Determine and track duties and taxes : Calculate and monitor duties and taxes payable, and process payments on behalf of clients. Problem solving and representation : Engage in proactive and reactive problem solving to enhance customer satisfaction, sign documents under a power of attorney, represent clients in meetings with customs officials, apply for duty refunds and tariff reclassifications, ensure deliveries are not affected by government delays, coordinate transportation and storage of imported goods, and stay updated with current market changes and customs legislation. About You Qualifications: A current Australian Customs Broker Licence Class 19.1 and 19.2 NCCC & AEPCOMM Accreditation Skills and Experience To be successful in this role, you will need: Experience with CargoWise One (essential) Client focused with ability to conduct product audits and duty reviews Excellent attention to detail and strong communication skills Accurate classification of products Ability to work independently and as part of a collaborative team A solutions-focused approach and a willingness to adapt to day-to-day objectives What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000 people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
