Hours: 35 hours per week | 7 hours per day | Monday to Friday (7am–7pm rotating roster) Location Requirement: NSW-based candidates only About the Role: A NSW Government Agency is seeking 14 highly motivated and customer-focused individuals to join their team as Call/Customer Concierge Operators (CCOs) at the Newcastle Contact Centre. Working within the iCare business line, you’ll provide exceptional service to customers across multiple channels in a fast-paced contact centre environment. This is an exciting opportunity to build your career in customer service and gain valuable experience in a NSW Government setting. Key Details Roster: Rotating 4-week shift blocks (e.g., early, mid, and late shifts between 7am–7pm). You will never work the same shift two rosters in a row. Training: 2 weeks classroom-style training (on-site, full attendance mandatory) Nesting Period: 12 weeks supported learning with Subject Matter Experts Assessment: Contractors must demonstrate competency post-training to continue Hybrid Work: Initial training and nesting onsite at Newcastle. Contractors must be based close enough to attend onsite as needed. After training, hybrid work may be approved based on performance and business needs. Onsite Requirement: Minimum 2 days per month onsite, plus ad-hoc as required (e.g., team meetings, IT support) About You We’re looking for candidates who demonstrate: 2–3 years’ experience in customer service (contact centre, admin, or retail preferred) Excellent verbal and written communication skills Office-based experience and professional etiquette Intermediate computer literacy , including: Typing Mouse and monitor use Email (Outlook) Microsoft Teams and Office suite proficiency A quick learner who can grasp new systems and technologies confidently Government experience is a bonus but not essential Additional Requirements In-person Assessment Centre : All applicants must attend an in-person assessment at the Newcastle Contact Centre. Duration: approximately 1.5 hours.
