The Role We’re looking for a data-driven and proactive Payment Operations Manager with a background in finance, operations, or technology. You’ll play a critical role in leading and optimising ANNA’s Payments Operations function , working cross-functionally with teams across customer support, financial crime, finance, engineering, and product to ensure our payments run smoothly and efficiently. This is a high-impact role where you’ll have end-to-end responsibility for managing payment operations, from transaction reconciliation to improving internal processes. If you thrive in fast-paced environments, love problem-solving, and are excited about fintech, automation, and driving operational excellence , we’d love to hear from you. What You’ll Be Doing Oversee payment operations – manage daily transaction reconciliations, settlements, and warehouse funding structures to ensure smooth payment flows. Be the payments go-to person – work closely with engineering, product, and data teams to solve reconciliation-related issues and improve processes. Identify and implement improvements – use internal data and customer feedback to refine our payments infrastructure and operations. Manage card operations – track card inventory levels, oversee card features, and troubleshoot issues. Monitor chargebacks and disputes – track performance and ensure efficient resolution. Regulatory compliance – collaborate with risk and compliance teams to maintain regulatory adherence. Project and process management – lead key operational projects across payments and commercial teams. Support new product rollouts – assist the product team in launching new features and ensuring smooth operational execution. Set KPIs and SLAs – define and monitor key performance indicators to ensure optimal performance. LI-LS1 Requirements What We’re Looking For ✅ 3 years of experience in Payment Operations (ideally in fintech, banking, or a high-growth startup). ✅ Financial operations, accounting, or settlements experience , with knowledge of warehouse funding structures and securitisation. ✅ Advanced SQL & Excel skills (e.g., VLOOKUPs, IF formulas, sorting and analyzing data). ✅ Strong analytical mindset – experience in financial modeling, data analysis, or a similar function. ✅ Excellent problem-solving skills – ability to proactively identify process improvements and tackle complex challenges. ✅ High attention to detail – you spot inconsistencies others might miss and take action to resolve them. ✅ Strong communication skills – ability to explain financial processes clearly and collaborate effectively with cross-functional teams. ✅ Resilience & adaptability – fintech moves fast, so you should be comfortable working in a dynamic, high-growth environment. Bonus Points If You Have ✨ Experience with B2B SaaS or financial technology platforms. ✨ Previous experience with card issuing products (debit, credit, or pre-paid). ✨ Background in high-growth startups or financial institutions. ✨ A data-driven approach, ideally with experience as a Data Analyst or similar. Benefits Why join ANNA Money? • Build Your Sales Career at a High-Growth Fintech – Get world-class training and mentorship in B2B sales . • Fast-Paced & High-Impact Role – Play a key part in expanding ANNA’s footprint in Australia . • Great Earning Potential – Competitive salary uncapped commission . • Hybrid Work Environment – Work from our Sydney CBD office with flexible remote options. • Growth Opportunities – Clear progression path to Account Executive roles . What we offer Hybrid working (2 days remote per week) Super at 11.5% Private medical insurance 25 days holiday allowance every year Perks that include Perkbox, discounts at major stores, the Cycle to Work scheme etc Travel Anywhere allowance of $2,000 every year Continuous Learning allowance of $2,000 every year Growth share options (10x growth in recent years) Employee wellbeing, fitness and mental health support programmes Our culture At ANNA, we move fast, innovate boldly, and focus on impact . We believe in creating a collaborative, diverse, and inclusive work environment where everyone has a voice. If you’re passionate about fintech, data, and automation , you’ll thrive here. How to apply If you’re excited to be part of ANNA’s expansion into Australia , we’d love to hear from you. Apply now and help us revolutionize banking, credit, and tax administration for Australian SMEs!
