Job Description As the Learning and Development Specialist, in collaboration with the Director of Talent and Culture, you will be responsible for the end-to-end delivery of the learning program for the Sofitel Wentworth. The key areas you will be focused on are as follows: 1. Administration (50%) Update the training calendar and circulate monthly Track and monitor the registration spreadsheet Coordinate the training days, ensure the rooms, invitations, BEO’s are ordered in advance, set up the training rooms, ensure attendance sheet is available Develop slides for training sessions Coordinate speakers and presenters for training sessions Ensure training is captured on employee profiles in Zambian Provide reports on training attended as and when required Monitor mandatory training needs analysis and ensure ambassadors are compliant with requirements Ensure Learning Trackers are accurate and up to date 2. Luxury Programs (10%) Deliver Luxury training programs Familiarise yourself with the La Maison programs and ensure training is rolled out in accordance to Accor Learning Timelines 3. Learning and Development Community (5%) Meet with the Learning and Development community as and when required Update the Director and the Talent and Culture Manager on Learning and Development changes and updates. Educate and roll out new initiatives and programs as and when released from Head Office. 4. Quality Assurance (20 %) Identify trainers within departments to upskill and drive performance against Quality Assurance metrics Develop a train the trainer community to monitor and review service quality, develop training needs analysis in line with feedback, monitor progress 5. Systems Management and Reporting (10%) Work with the head office to roll out Learning Management System Provide monthly reporting on training attended, training needs analysis, quality assurance focus areas Ensure learning tracker is up to date for transparency of progress Continually update employee profiles with learning progress 6. Performance Review Process Coordination (5%) Roll out and upskill leaders on Leadership Capability Framework Coordinate the Performance Review process in collaboration with the Talent and Culture Manager Provide systems training on review process Nurture and develop our HiPo’s and Senior Leadership Team to ensure they are equipped as successors. 7. Culture and Engagement Contribute to driving a positive culture representing the department and the Hotel. Assist in planning, coordinating and driving engagement activities throughout the Hotel and wider company. In line with Accor Hotels and Hotel initiatives, provide support to implement activities around inclusion and diversity, CSR, wellbeing, national and international recognised days. Coordinate in collaboration with the Talent and Culture Coordinator, the Town Hall monthly events and monthly newsletter
