Full-Time, position 76 hours per fortnight located in Geraldton. Attractive Salary Package including regional allowance Salary packaging benefits (find out more via accesspay.com.au on what this means) Working Monday to Friday Discounts with a major health insurance provider. We offer employees and their family members access to a confidential, and professional counselling service. Other benefits Knowing you are making a real difference in your community and being part of a team that celebrates your successes and supports you during challenges. HOPE has been a provider of community services in Western Australia for over 120 years, providing much needed support for people in the areas of alcohol and other drugs, mental health, justice and family and domestic violence. Your Role: The Regional Manager leads the delivery of all client services in the region, ensuring alignment with HOPE’s Mission, Vision, and Strategic Plan. This includes managing operations, leading teams, ensuring compliance, and developing strategic partnerships. The role works closely with the Manager Service Operations to oversee current services and grow new opportunities within the region. The Regional Manager will also manage and build on stakeholder relationships in the region. Duties & Responsibilities: Responsible for the overall operations of the HOPE Community Services in the specified regions. Develop, implement and review the Regional Operational Plan in line with HOPE’s Strategic Plan and Annual Operational Plan. Ensure that all client services meet contracted performance indicators and legislative requirements, and deliver culturally secure and competent, respectful, effective evidence-based interventions to meet the needs of clients with complex needs including alcohol and other drug use, mental illness, and justice and social disadvantage. Coach and develop capability within the team environment to report as required on all contracted and organisational outcomes and performance as required. Develop and implement plans for new business ventures consistent with HOPE’s Strategic Plan and in consultation with the Manager Service Operations. Promote and maintain a positive work culture based on high quality service provision, high quality staff performance, accountability, openness to feedback, and continuous learning to improve all regional operations Proactively manage and review staff performance to ensure high quality service deliver, Ensure 6 monthly funder reports are written and authorised on time Provide quality monthly reporting in line with our strategic plan and performance targets. Build and maintain an effective network of organisational and community partners to support coordinated service delivery for clients with complex needs including alcohol and other drug use, mental illness, Justice and social disadvantage. Support the implementation of formalise service level agreements with organisational partners in collaboration with Hope’s contracts department Develop, maintain, and review a regional Community Engagement Strategy in line with HOPE’s Strategic Plan and partnership guidelines. Be proactive and support and participate in research and evaluation in the region with the support of HOPE's research and Evaluation Specialist Travel as required to achieve Strategic objectives and priorities. Essential Criteria: Demonstrated ability to lead positive culture with a collaborative approach to leadership. Commitment to upholding HOPE’s Vision, Mission and Values. Tertiary degree qualifications in social work, psychology, health, education, social science, or approved equivalent, with demonstrated experience in the field. Demonstrated experience in management Demonstrated capacity to provide leadership in a changing environment Demonstrated ability to exercise judgment and initiative Excellent interpersonal skills, including conflict resolution and negotiation Capacity to contribute to the development and review of policy and procedures Ability to use service data to monitor, evaluate and inform service delivery Ability to build and maintain stakeholder relationships at multiple levels (e.g. Community, funding agencies etc.) Current C or A class driver’s license Working with Children’s Card Police Certificate (within 3 months) Department of Justice Clearance Desirable Criteria: Experience working in or knowledge of Therapeutic Community practices and principles Experienced and able to communicate effectively with senior stakeholders in the government, private, not-for-profit sectors, and local community to fulfill HOPE’s Strategic Plan. Knowledge and experience or capability to work in culturally secure and competent way. Our Culture: Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health, safety and unique needs of our team. Hope’s ambition is to be an employer of choice by supporting staff to grow, learn, innovate and achieve their potential. We invest in developing our people to sustain the workforce built on ‘growing our own’. What to expect next: If your application is shortlisted, you will receive a phone call to discuss your skill further and may be invited to attend an interview either online or in person at our local office/Hub. Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio-economic and relationship status.
