The AI Smart Search specialist will: enhance how users discover content and services by leveraging machine learning (ML), natural language processing (NLP), and artificial intelligence (AI) lead the development and optimisation of intelligent search experiences within our Digital Experience Platform (DXP), including the Coveo Generative AI Proof of Concept ensure DXP search capabilities are fast, relevant, and adaptive, while also exploring personalisation to elevate client engagement and drive digital experiences across channels Their focus will be on optimising the search experience driven by our Digital Experience Platform (DXP), including: Capability Uplift: Elevate search and analytics function by integrating advanced search capabilities. Website User Experience Enhancement: Improve the overall user experience by ensuring that the ATO website's AI smart search experience is ethical, meets user needs, accurate and robust Content Discoverability: Enhance the discoverability of content across external and internal search tools by optimising legacy search systems and integrating advanced/emerging search technologies, ensuring content remains findable and usable. Our Ideal Job Seeker The AI Smart Search specialist will demonstrate expertise in the AI Smart Search field and have the ability to Directly support the Website Strategy and Management team in a Website AI Smart Search Proof of Concept using Coveo Relevance Generative Answering. Understand website user needs and perform data analysis to uncover patterns, behaviours and insights that can inform areas of improvement with our search experience (internal and external) Fine tune/improve search response to ensure user queries are understood, relevant information is returned/presented, and results rank effectively. Form a baseline of current search experiences that can be used to assess AI Smart Search POC outcomes. Role based in Brisbane, Melbourne and Newcastle Australian Citizenship Mandatory If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Richa Agarwal at Clicks IT Recruitment on 61 438 296 880. At Clicks we embrace diversity, inclusion and equal opportunity. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au
