About the Company As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at www.msssecurity.com.au Culture Our employees enjoy working with MSS because we: Have a high people and culture focus; Offer extensive development and progression opportunities; Provide stability and certainty in a role; Work collaboratively together and are high achievement focused; And because we know how to have fun whilst getting the job done. Competitive salary | free on-site parking | Silverwater based Join one of Australia's largest security companies and an Employer of Choice Excellent employee benefits including flexible working arrangements About the Role If you have a background in administration, call centre, rostering or similar, and have availability throughout the whole week, please read on! Day shift, and night shift roles available. Join an Employer of Choice and work in a role as Rostering Coordinator where you will support a portfolio of clients managing vacancies for Security Officers, Customers & Business Managers. You will be responsible to fulfill rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders. What does the role involve? Allocate effective rostering resources Assign the most cost-effective rostering in line with Company guidelines Minimise rostering errors through effective and meticulous attention to detail Ensure specified service levels are maintained Identify, escalate, and resolve customer needs Effectively and efficiently process payroll to minimise errors and rework Ensuring a high-level understanding of applicable industrial state instruments Do you have what it takes? Deliver exceptional customer service Work as part of a team Proven ability to cope under pressure Think on your feet Good knowledge and use of Microsoft applications Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience. Can you do this too? Task driven and self-motivated professional Ability to deliver results under pressure and within time constraints Highly developed communication and interpersonal skills Professional phone manner Night shift availability: 1800-0600 averaging 3 x 12 hour shifts per week. What do you need ? Full Australian Working Rights Willing to undergo a National Police Check Experience in rostering, administration, or call centre work highly regarded How to apply MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan. Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV. To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements. Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
