Growth and development opportunities Flexible working options and wellness leave Work with an awesome team and clients About Thoughtful Thoughtful is a team of deep thinkers and creative minds with a shared goal of delivering exceptional results for our clients. We’re leading the way in e-commerce growth for high-end fashion and lifestyle brands through innovative digital strategies. We’ve worked with renowned brands like Kookai, Tony Bianco, Faithfull, Shona Joy, and more. We’re expanding our client portfolio and are looking for thoughtful digital marketers to join us Working with us We scale fashion and lifestyle brands using the latest data, trends, and digital strategies. We love the thrill of agency life – it’s fast-paced, dynamic, and rewarding. We appreciate the challenges too, so we value work-life balance and approach everything thoughtfully. What you’ll do As Performance Account Director, you’ll provide strategic leadership across client accounts, manage and foster client relationships, and drive account growth. Your expertise in digital marketing and team leadership will enable you to deliver innovative, results-oriented solutions that enhance client satisfaction and ensure successful campaign outcomes. On a day-to-day basis, you will be responsible for the following: Strategic Leadership & Account Growth Drive the development of integrated digital marketing strategies aligned with client goals. Oversee client account management processes, supporting the Head of Performance. Identify and leverage upsell and cross-sell opportunities, collaborating with business development to support proposals and pitches. Implement efficient processes and tools that enhance client service delivery for account management. Client Relationship Management Serve as the primary contact for key clients, fostering long-term relationships and trust. Ensure client satisfaction by delivering high-quality solutions tailored to client needs. Act as a strategic advisor, providing best-practice insights and trend-based recommendations. Campaign Strategy & Execution Oversee planning, execution, and optimisation of campaigns across various channels (Social, Search, Programmatic etc.), ensuring they meet KPIs and client objectives. Coordinate with internal teams (Creative, Account Management, Performance) for seamless campaign delivery. Lead data-driven performance reporting, providing actionable insights and strategic recommendations. Team Leadership & Development Manage, mentor, and develop a team of account managers and performance specialists, ensuring a high-performance culture. Facilitate skill development and career progression through structured mentoring and feedback. Collaborate with team members on individual development plans, supporting career path progression. Performance Analytics & Optimisation Monitor and analyse campaign performance to identify improvement opportunities. Foster data-driven decision-making, leveraging insights for strategy refinement. Stay updated on digital trends and tools, integrating innovative solutions to maintain a competitive edge. Market & Industry Insights Keep informed on industry trends, technologies, and best practices. Share insights with clients and internal teams to maintain competitiveness and drive innovation. Represent the agency at industry events, enhancing visibility and reputation. Experience you’ll bring The ideal candidate is always positive and thoughtful, a straight shooter, and a team player. They’ll also have: Minimum of 5 years in digital marketing with an account management focus. Senior Account Manager or Account Director equivalent within an agency preferable. Demonstrated experience in team leadership, fostering collaboration and high performance. Proficient in data interpretation and performance metric analysis. Strong capability in formulating and executing digital marketing strategies. Excellent verbal and written skills; experienced in client presentations and negotiations. Qualification in Marketing, Business, or related field. Proficiency across digital channels, including PPC, SEO, Content, Social, and Programmatic. Experience growing revenue, managing budgets, and participating in new business pitches. Strong attention to detail, with time management and reporting experience. What’s on offer With a strong culture, you can take an agency from good, to great – to bloody amazing. Some of the reasons our team loves working at Thoughtful include: Opportunity to advance your career as the company grows Regular in-house training from industry leaders Performance incentives for exceptional work Flexible working options and wellness leave Free gifts from awesome clients Regular social events and free Mecca coffee all day Our hiring approach If you’re still reading, we’re excited that you’re considering joining the Thoughtful team Outlined below is our recruitment process – it’s designed to be rigorous and flexible so we can assess mutual fit along the way. Screening : Our hiring team will review your CV, cover letter, and screening questions. Technical Interview: We’ll deep-dive on your technical skills, experience, and special talents. You may be asked to do a case study or take-home task, but we’ll let you know beforehand. Culture-Fit Interview: This interview is designed to help us assess alignment on core values and ways of working. Reference Checks and Offer: At this final stage of our process we’ll do reference checks with two contacts before extending you an offer. Of course, you’ll get to ask us questions along the way too Don’t tick all the boxes? While a stellar CV and experience are important, we care more about you, the person. If you’re passionate about e-commerce and digital marketing, and delivering exceptional client results, we’d love to hear from you.
