New Homes - Service and Warranty Coordinator •Join the most recognised and respected residential home builder in NSW •Be a pivotal part of the client’s experience •Thornton office location From architecturally designed first homes to luxurious residences, from multi-residential projects to investment properties, McDonald Jones Homes has grown and evolved to offer a range of building services that cater to diverse needs, goals and budgets and today we are recognised as one of Australia's leading builders of residential homes. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way. We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group. Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees. Our perks and benefits We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits: •Building discount (after qualifying period) •12 weeks paid parental leave primary carer and 4 weeks for secondary carer •Corporate discount on health insurance (nib) •Discounts on whitegoods •Fitness passport •Employee assistance program •Flu vaccinations •Professional development and educational assistance •NAWIC and HIA corporate membership •Attractive remuneration •And so much more! About the opportunity The Service and Warranty Coordinator reports to the Service and Warranty Team Leader and is part of the MJH Service and Warranty team. The key focus of this role is to provide administrative support to internal stakeholders by coordinating inspections and assisting with general maintenance requirements during the pre-handover, defect and warranty periods for new homes. More specifically, you will: •Provide an unbeatable customer experience •Be responsible for efficiently coordinating calendars for our Serviceteam including organising appointments, trades and ensuring optimal utilisation of our serviceperson’s time •Issuing and maintaining service reports, ordering materials and processing returned onsite paperwork •Building and maintain strong relationships with internal and external stakeholders •Successfully complete various administrative tasks with efficiency and excellent attention to detail About you You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate: •A focus on providing exceptional customer experiences •Effective communication skills •Previous experience in a customer service and administrative role •Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) •Outstanding, organisational, and planning abilities with the ability to work under pressure •A flexible approach and attitude towards your work due to changing priorities Interested? The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical. Apply today! If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to nexbg.com.au or follow us on LinkedIn Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.
