Job Description Join A Leading Superannuation Fund Provider Utilise Your Superior Customer Service Skills and Prior Experience in Superannuation Claims 12 Month Fixed Term Contract Sydney Located Hybrid Working - Blend of Sydney CBD Office & Remote. Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome. Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do. Primary Purpose Develop member focused product offerings and best practice operations that deliver outstanding service to members and employers whilst managing our risks and regulatory obligations. Your Purpose To improve the claims experience for Rest members and their beneficiaries and to oversee the management of member’s death and disability claims. Key Accountabilities/Responsibilities Work to continuously improve the claims experience for members and their beneficiaries and to ensure that any outsource providers are delivering service to Rest’s required standards. Represent Rest in discussions with Rest’s vendors and drive discussions on service delivery with Rest’s vendors. Oversee the management of Rest members’ death and disability claims to ensure the efficient review and handling of death benefit distributions, accepted insurance claims, declined, disputed or litigated claims. Identify opportunities for continuous improvement in both administration and life insurance processes and service, working to improve customer experience. Provide feedback to the Service Solutions Manager regarding any operational issues relating to policy wording to assist in the maintenance of the Rest insurance policies. Support the Service Solutions Manager with other tasks, as required from time to time.
