General information Reference 2025-364 Publication date 04/06/2025 Departments Technical service / Client relationship Job title Operation manager - Australia Contract type Permanent Contractual hours Full-time Job description Are you a hands-on leader who thrives on building efficient systems, developing people, and making a real impact? At Umano Medical, we’re not just delivering products—we’re improving the lives of patients and caregivers through innovation, service, and care. As we continue to grow in Australia, we’re looking for an Operations Manager who shares our passion and purpose. In this pivotal role, you’ll be responsible for overseeing and developing our operational footprint across the country—from service and logistics to team leadership and continuous improvement. You’ll work closely with our sales and service teams to ensure seamless delivery, exceptional customer support, and operational excellence that supports our mission. Join a team where your leadership will be valued, your ideas will shape the future, and your work will directly contribute to better outcomes for those who need it most. Key Responsibilities Operational Leadership Develop and manage all operational activities across Australia, ensuring alignment with company goals. Supervise and support service operations to maintain high standards of customer satisfaction. Ensure strong national field technician coverage and negotiate with service partners to support regional needs. Customer Support & Service Maintain high availability and responsiveness of phone-based customer support. Take customer calls and ensure timely resolution of service requests. Oversee service KPIs and implement improvements where needed. Warehouse & Logistics Supervise warehouse operations, including shipping, receiving, and incoming inspection. Manage inventory levels (min/max), accuracy, and non-conformity (NCR) processes. Participate in hands-on tasks such as unloading containers and packaging service parts. Team Development Recruit, coach, and grow the Australian operations team. Conduct quarterly performance reviews and support individual development plans. Foster a culture of accountability, collaboration, and continuous improvement. Cross-Functional Collaboration Work closely with the sales team to align delivery strategies with customer expectations. Participate in operational planning and execution across service, logistics, and warehouse functions. Continuous Improvement Identify and implement process improvements across all areas of operations. Ensure compliance with company policies and local regulations. Profile Life at Umano Medical Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests. Requirements BAC / College degree in a technical or administration Minimum 5 years experience in management, logistics and operations Problem solving skills Experience in after sales / customer management Knowledge of Office Suite, Outlook Experience in inventory / warehouse management Autonomus/Ressourceful Team player and good communicator Meta Title Technical Service | Umano Medical | Glebe Meta Description Technical | Service | Support | Service calls URL Umano https://carrieres.umanomedical.com/en-ca/career/jobs/operations-manager-en/ Job location Oceania, Australia, New South Wales Location AUSTRALIE Location New South Wales, Australia
