Job Title: NetSuite Support / IT Project Officer Location: Newcastle, NSW (Onsite 5 days) Employment Type: Full-Time Reports To: General Manager About the Role We are seeking a proactive and technically minded NetSuite Support / IT Project Officer to join our team. This dual-role position will support the ongoing use and optimisation of our NetSuite ERP system, while also assisting with the delivery of internal IT and digital transformation projects. This is a hands-on role ideal for someone with strong system support skills and the ability to coordinate and communicate across multiple teams. Key Responsibilities NetSuite Support Act as the first point of contact for internal NetSuite users, providing timely support, troubleshooting, and guidance. Manage user access, roles, permissions, and workflow customisations. Assist in system upgrades, testing, and implementation of new NetSuite features/modules. Monitor data integrity and work with departments to improve system use and reporting. Liaise with external NetSuite consultants or support teams as required. IT Project Officer Duties Support the planning, execution, and monitoring of IT and digital projects across the organisation. Assist with the preparation of project documentation, schedules, risk registers, and stakeholder communications. Track project milestones, follow up on deliverables, and coordinate meetings and reporting. Work with cross-functional teams to gather requirements and support solution implementation. Assist with system integrations, software rollouts, and process improvements. Skills and Experience Essential: Experience working with NetSuite (2 years), preferably in a support or admin capacity. Exposure to IT project coordination, digital systems implementation, or business process improvement. Strong troubleshooting, problem-solving, and communication skills. Proficient in Excel and comfortable with data entry, reporting, and dashboards. Ability to prioritise competing demands and work with minimal supervision. Desirable: Knowledge of NetSuite modules such as Finance, CRM, Inventory or Manufacturing. Familiarity with ITIL practices or basic project management methodologies (Agile, PRINCE2, etc.). Experience with other cloud platforms or integrations (e.g., Salesforce, Power BI, Shopify). Qualifications Certificate or Diploma in IT, Business Systems, or a related field (or equivalent experience). NetSuite certifications or relevant vendor training desirable but not required.
