Job Description About the program Each is leading the Better Connect program – an exciting new initiative providing integrated, person-centred care across Central Queensland, Wide Bay, and the Sunshine Coast. Launched in 2024, Better Connect is led by nine leading community organisations - Each (the leading agency), Open Minds, Flourish, Stride, Refocus, Wellways, CQID, GWHC, and QuIHN, all working together to connect people with the right services without the stress of navigating the system. NEW & exciting opportunity to be part of our MH, AOD & SP service in Queensland! 1FTE: Full-time ongoing position. Location: Rockhampton / Darumbal region. Salary: $49 - $51ph Super Not-for-Profit Salary Packaging up to $18,550 We’re looking for a dynamic individual to be the first point of contact for clients referred through the Head to Health Phone Line and other pathways. In this role, you’ll be a key player in guiding clients through a smooth and welcoming entry into our services, providing invaluable support on their journey to well-being. Although this is not a traditional leadership role with direct reports, you'll be a leader in spirit—overseeing the care journey and collaborating with various teams to ensure each client receives the highest quality support. Responsibilities include: Lead the way for clients : Provide direct engagement and brief interventions to ensure smooth transitions and aftercare. Collaborate : Work closely with internal teams and external partners to deliver comprehensive care. Support clients : Be their first contact and help them navigate their care journey, ensuring a welcoming experience at every step. Manage Care Processes : Oversee collaborative care planning, transitions between services, and aftercare. Strengthen Partnerships : Build relationships with local hub partners and the lived experience workforce to foster community-driven care. To view a copy of the full Position Description, click here . Alternatively, for more information please contact Kim Reeves (Operations Manager • CCQ Mental Health AOD Hubs) at kim.reeves@each.com.au The ideal candidate will have: Strong leadership : You’ll take charge of client care and team coordination, ensuring clients receive the best possible outcomes. Experience : Extensive background in mental health and/or AOD settings, including knowledge of systems, legislation, and brief-intervention approaches. Community-focused : Experience working independently and as part of a care team in community-based recovery models. Collaboration Skills : Proven ability to engage and collaborate with diverse services and professionals in the mental health space.
