Job Description Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. Ensure personalised, efficient, luxury service is provided to all guests. Ensure all Food & Beverage is served according to Club Millésime standards and exceeds the expectations of our guests To initiate contact with hotel guests to offer individual services and to ensure guest satisfaction. Promote a healthy working relationship with all departments in a bid to ensure all possible information is communicated, in the best interests of the guest’s and the hotel’s operations. Liaise with Chef/kitchen brigade to ensure service times are adhered to. Ensure all mis-en-place is completed prior to guests’ arriving. Ensure the presentation of Food & Beverage within Club Millésime is of a high, luxury service standard. Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. Carry out any additional duties as requested by your supervisor and/or manager
