Job Description As Duty Manager you will be the operational heartbeat of our Front Office at Sydney Olympic Park, ensuring every guest feels genuinely welcomed, valued and cared for. Working closely with the Front Office Manager, you will: Lead daily operations – oversee all Front Office activities, allocate duties and step in on desk when trading patterns demand. Inspire the team – coach, motivate and develop Guest Service Agents, conducting briefings, performance reviews and skills training to Accor standards. Champion guest experience – handle enquiries, resolve complaints swiftly and professionally, and live the Heartist philosophy in every interaction. Protect revenue & accuracy – supervise reservations, balance daily takings and produce clear end-of-day summaries. Drive communication – cascade new rates, policies and property updates; provide thorough shift handovers; foster strong links with all departments. Roster & resource – help build cost-effective rosters, participate in recruitment and ensure optimum staffing levels within budget. Promote safety & sustainability – model best-practice WHS behaviours, participate in risk assessments and champion Accor’s energy-saving and waste-reduction initiatives. Represent Accor – act as brand ambassador with guests, owners, suppliers and the wider community, always upholding company values.
