Introduction Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ. An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life. Our Vision To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics. Our Values At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success: Agile Solution focused Respect for all people Integrity in the way we operate Description What you will do in the role Maintain and continually update knowledge of new technology, products, best practices, trends etc. by consulting technical literature, attendance at vendor events and conferences on an ongoing basis, and disseminate this knowledge to the rest of your team Maintain and add qualifications/certifications that align to your technology areas Assist with new product introductions to the sales team and reseller channel utilising vendor and presales resources Meet KPIs as defined by your manager Proactively manage career direction and skill sets in conjunction with your manage Presales Provide presales support for the reseller channel and internal departments as required including answers to technical queries, product suggestions, proposals and tender responses Creation of bills of material (quotes) to match a customer’s solution requirements Providing customers (both internal and external) solution responses via telephone or email queries Promote products and solutions to the reseller channel and internal departments via the use of demonstrations, presentations, meetings and seminars Generate training materials such as ‘cheat sheets’ to aid in the dissemination of technical and ordering information to internal departments and resellers Update reseller Account Managers of any major solution recommendations to the reseller Build and promote both reseller awareness and loyalty by promoting the Dicker Data corporate profile, services and products Build and maintain relationships with relevant Dicker Data vendors through engagement with vendor technical and sales staff Liaise with internal Sales and Product Management departments to promote a stronger technical relationship with Presales Skills And Experiences What you will need to succeed in the role General knowledge on the server, cloud, security, and networking market High degree of computer literacy High attention to detail Exceptional relationship building skills Willingness to learn and ability to work in a team environment Pro-active orientation and ability to work with little supervision High degree of enthusiasm, flexibility, and initiative Excellent time management and organisational skills Strong written and verbal communication skills Excellent customer service skills Our Benefits A highly competitive salary package depending upon experience Hybrid and sustainable working environment Staff only on-site gym & weekly corporate fitness classes A selection of freshly prepared lunch options provided daily Free on-site parking and electric parking stations A relaxed, modern office setting with smart casual dress Access to discounted banking, superannuation and health insurance offers via our corporate partners Company paid parental leave scheme Employee Assistance Program On site school holiday program for children of Dicker Data staff Only those with the legal right to work in Australia may apply for this position. Only short-listed candidates will be contacted.
