Job Description: Excellent benefits including salary packaging Work for one of Australia’s leading hospital groups Full time opportunity! Mon to Sun (working weekends as rostered) working on a rotating roster About the Role You will provide crucial clerical support and facilitate patient management for clinical areas, including admitting patients completing reception duties and delivering exceptional customer service. A key component of the role is ensuring patient confidentiality is preserved at all times. Create patient records and complete all necessary information accurately and in line with current procedures Admit patients accurately and in a timely manner Maintain a high level of customer service by handling patient enquires via telephone and in person, in an efficient, professional and caring manner Arrange appointments for patients as requested by clinical staff The classification for this position will be HS1 - HS17 ($58,442 - $64,610 per annum pro rata) Your Contribution Previous administration experience in a health setting Knowledge of medical terminology Knowledge of private health fund billing and public health funding Knowledge of Patient Administration Systems Strong communication skills, both written and verbal Ability to work independently in a multidisciplinary team Advanced computer skills, including Microsoft Office applications Excellent customer service skills A valid Nationally Coordinated Criminal history check, or willing to obtain What We Offer A focus on wellbeing initiatives, with regular events and programs Confidential, solutions-focused employee counselling A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!) Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities Salary Packaging – Increase your take home pay! In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks Discounts and Promotions always available through our Foundation Regular opportunities for professional development to assist you to reach your career goals Culture of continuous improvement About the Team You will be a part of the Environmental Services team, which is a large and varied department operating across multiple locations within St Vincent’s Melbourne campus. We have Patients Services Clerks are located at both Fitzroy and Kew. Working at St Vincent’s St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. Application Please attach your resume and cover letter to your application Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). Application Please attach your resume and cover letter to your application. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). 1.LOCAL WORK ENVIRONMENT Support Services is a large and varied department operating across multiple locations within St Vincent’s Melbourne campus. The Patients Services Clerks reporting to this department are located at both Fitzroy and Kew. 2.POSITION PURPOSE The Patient Services Clerk is accountable for providing clerical support and liaising with clinical areas to facilitate patient management within SVHM. The PSC will be involved in admitting and discharging patients, reception duties and delivering excellent standards of customer service. The PSC will actively participate in the achievement of Hospital objectives whilst ensuring patient confidentially is preserved at all times. 3.POSITION DUTIES Create patient records and complete all necessary information accurately in line with current procedures Admit and discharge patients accurately and in a timely manner Understand the hospital’s financial position and understand how admission and discharge practices impinge on this Support fellow team members in achieving desired goals and objectives Provide a high level of customer service by handling patient enquires via telephone and in person, in an efficient, professional and caring manner Process requests for patient appointments as requested by clinical staff Book and utilise interpreter service when required Maintain high level of customer service and professional standards at all times, and communicating closely with staff, patient and their families. Ensure all clients of St Vincent’s Hospital Melbourne receive the highest level of customer service Create a positive image for both customers and staff Receive & greet patients, visitors & staff in a polite, helpful and efficient manner Provide accurate patient information to visitors & staff who present in person or via telephone inquiries, in accordance with St. Vincent’s Health Confidentiality Agreement Clearly & accurate direct patients, visitors & staff to their intended destination Establish and maintain strong and positive working relationships within the Telecommunications team, SVHM staff and other service providers 4 .SELECTION CRITERIA ESSENTIAL REQUIREMENTS Previous administration experience in a health setting Knowledge of medical terminology Knowledge of private health fund billing and public health funding Knowledge of Patient Administration Systems Advanced computer skills, including Microsoft Office applications Demonstrated ability to: effectively work autonomously facilitate team outcomes in a multidisciplinary environment assist and support change and implement process improvements communicate effectively, with patients and staff at all levels utilise written and verbal communication skills in problem solving, conflict resolution, and negotiation prioritise tasks and meet deadlines Demonstrates commitment to: the Values and Health Care Philosophy of St Vincent’s Health Australia ongoing education and professional development Occupational Health and Safety and Quality Improvement Principles. Closing Date: 10 July 2025 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct
