Job Description If you are looking for an opportunity to be involved in crafting the future direction of Cisco and Customer Experience, we have a place for you. What You’ll Do The CX Technical Leader is a critical strategic advisor and technical specialist that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest-growing teams. As an CX Technical Leader , you will demonstrate thought leadership in solving customer problems, be a technical leader for projects from requirement capture to production deployment, lead a delivery team and maintain relationships with our customers. Who You’ll Work With The Cisco CX Technical Leader role is a highly visible, technical leadership role within Cisco’s Customer Experience organization. We build deep relationships with customers senior leadership, partners, and the extended Cisco account team members to help them achieve their goals. With the transformation to software subscription, the role of CX is crucial, we are writing history and you can contribute to and help craft this ambitious journey we are on. Who You Are You are a Technical Leader with a minimum of 10 years of experience in designing, deploying and operating modern Collaboration solutions . You are experienced in guiding and owning Future State Architecture conversation , consulting, tools and process transformation and automation. You can work autonomously as well as lead a team. You can capture requirements, scope and articulate a solution, write and present high and low-level designs. You are comfortable addressing customers, senior leadership and internal teams. You understand customers' business goals and how to address them with technical solutions and operational processes. As a trusted adviser, you are able to influence customers to make sound tactical and strategic decisions to achieve their business outcomes. You assist customers with integration and implementation of tools, systems and service assurance for Cisco technologies. Able to support pre-sales activities and translate business requirements into solution designs. You are passionate about technology and always seeking to learn more. Experience 10 years’ experience of working with Cisco Collaboration applications, hardware, protocols and technology 10 years of project implementation and delivery experiences with the Cisco Collaboration suite Proven track record of successful project delivery Demonstrated abilities to juggle simultaneous work tasks ranging from system/solution integration to complex technical issues dealing with protocols, network devices and other technical areas. Exceptional communication (written, verbal and presentation) skills A thorough understanding of networking, UC applications and protocols along with desktop and server operating systems A strong understanding of compute infrastructure, virtualisation and hypervisors A good understanding of DEVNET operations and scripting skills in their application for UC services Mandatory Requirements Clearance level of NV2 or higher Based in Canberra, ACT Ability to be present on customer site at least 4 days a week Desired Experience Certification on Cisco technologies like CCIE, CCNP, CCNA , DEVASC Why Cisco WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Cisco Confidential
