Job Description Are you passionate about delivering exceptional customer experiences? Join our team in Perth or Brisbane where your contribution will help shape the future of customer engagement. Responsibilities will include however, not limited to: Deliver prompt and professional customer service across multiple platforms—phone, email (generic mailbox), social media, and live chat. Log technical issues, document processes, and manage customer feedback (compliments and complaints). Collaborate with customer care and quality teams to drive improvements. Map and assess customer journeys across all touchpoints, identifying pain points and developing strategies to improve the end-to-end experience. Anticipate customer needs and implement proactive strategies to ensure positive interactions. Act as the go-to expert for customer experience, providing internal guidance on handling customer interactions effectively. Accurately input and manage new leads in Salesforce, ensuring appropriate follow-up and tracking.
