Customer Service Manager Full-time $75,000-$85,000 superannuation Established in 2019 and located in Surry Hills NSW, LIVI Holdings Pty Ltd T/As Welove Fashion is a fast growing clothing wholesale company. We supply clothing products to retail shops and online retailers in Australia and over the world. Our clothing brands include Lillie& Mia, Roseason and Salty Bright. We are currently looking for a Full Time experienced Customer Service Manager to be in charge of our customer accounts in Australia. The main duties and responsibilities include: Supervise the day-to-day operations of the customer service team; Be responsible for supervisethe overall customer service strategy and implementing the most effective processes to drive the customer experience; Respond to customer enquiries regarding availability and provide advice regarding our products; Manage and maintain an accurate customer database analyse data to identify strategies for improvement of service and productivity; Organize orders and liaise all stocks; Manage clients’ back orders; Handle customer concerns and issues in a timely and appropriate manner; Ensure compliance with all regulatory reporting requirements; Provide on-going support for the business including daily order processing and data entry; Regularly communicate and support the production manager and the sales team by providing customer feedback and proposals; Organize orders and liaise with the warehouse & logistic team for prompt and accurate orders and deliveries; Create effective customer service procedures and standards Qualification and Experience Minimum 5 years experience working in a similar role in the apparel industry; Minimum 3 years full-time work experience as a Customer Service Manager; Bachelor’s degree in Business Administration/Management or related field highly regarded; Strong communication skills and interpersonal skills; Be familiar with order processes and have the ability to analyse sales data to optimize sales strategies; Proficiency in Microsoft Office (Word, Excel) and MYOB preferred; Possessing a strong sense of style and aesthetics; Ability to combine business acumen with a keen eye for fashion trends; Proficiency in both Chinese and English is required; Occasional travel may be necessary
