Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. Visit us at www.accenture.com Join our team in Ballarat Accenture is excited to announce the opening of our new technology and operations centre in Ballarat. This state-of-the-art facility will support Australian businesses and government departments by providing essential onshore technology services. We are looking for talented and passionate individuals to join our team. The centre will create new jobs in the region and is committed to fostering local talent. By partnering with Federation University, we will provide students with valuable on-the-job experience and training, ensuring our workforce is future ready. If you want to be part of an innovative team that addresses the growing demand for sovereign technology services and makes a real impact in both the private and public sectors, then Accenture is the place for you. Who we're looking for: Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles). Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management. Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc. Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.). Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques. Solid understanding of ITIL best practices. Experience in working with Agile methodologies. Preferred: ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.). Experience with ServiceNow Discovery, Performance Analytics, Orchestration, and Security Incident Response. Why Join Us? Comprehensive training, support, and coaching to help you succeed Join a team of experts dedicated to building technology that matters Work with Accenture, a global leader in consulting and technology services, known for its commitment to innovation, diversity, and inclusion Access to Accenture’s extensive resources, training programs, and career development opportunities Be part of a company that values your growth and well-being, with a strong focus on work-life balance and employee support Additional Requirements: Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance. This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations. On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction We are a WORK180 Endorsed Employer, to see our benefits and policies click here. Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below. Progressive Employee Benefits – Australia Equal Employment Opportunity Statement for Australia: At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on 61 2 9005 5000. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
