Job Description We are looking for enthusiastic, proactive and friendly customer service extraordinaire to join our team as a Guest Service Agent . This role is available in both Part-Time or Full-Time positions. Key responsibilities include: Maintaining a proactive approach to complaint handling and be confident in resolving issues. Actively upselling and promoting special promotions or facilities available within the hotel. Managing administrative and data entry for guest relations. Preparing resources for Group Arrivals and VIP Member Arrivals Guest Communications (including internal and external phone calls) Guest Services (not limited to checking in and checking out our guests)
