Join our team at Zone IT Solutions as a Customer Centre Representative In this dynamic role, you will serve as a vital link between our clients and the company, providing top-notch customer service while helping our customers navigate our services. We are seeking enthusiastic individuals ready to tackle challenges and deliver solutions in a fast-paced environment. Requirements Your responsibilities will include: Handling customer inquiries and account management for service activation. Scheduling appointments and informing customers about service processes. Utilizing various systems to retrieve information and provide accurate solutions. Employing effective questioning techniques to understand and resolve customer issues. Prioritizing tasks to meet performance targets and deadlines. Requirements: Experience in a customer service or call center environment. A strong commitment to enhancing customer satisfaction and experience. Excellent problem-solving skills with the ability to provide timely resolutions. Ability to remain calm under pressure and manage difficult customer situations. Strong communication skills for interactions with customers and team members. Basic analytical skills and familiarity with telecommunication systems. Exceptional listening skills and the capacity to understand customer concerns effectively.
