Job Description Customer Support Team Lead Do you thrive on creating exceptional customer experiences and leading teams to success? We’re looking for an experienced leader to manage a growing customer support team within a fast-paced fintech transforming education finance across Australia. About the Role As the Customer Support Team Lead , you will: Guide and develop a high-performing customer support team , ensuring outstanding service delivery. Oversee customer inquiries across multiple channels , balancing efficiency and satisfaction. Drive process improvements and operational excellence to enhance support strategies. Implement coaching and development initiatives to build a strong, engaged team. Handle escalations and complex issues, ensuring a seamless experience for families and partner schools. What You’ll Bring: 5 years’ experience leading customer support teams, particularly in phone-based roles. 2 years’ experience managing support across multiple communication channels. A track record of improving customer satisfaction and operational performance . Strong analytical, leadership, and communication skills . Why Join Us? Be part of a growing, mission-driven company making a real impact in education finance. Enjoy flexible hybrid working arrangements in our Surry Hills office. Work with a dynamic, collaborative team committed to innovation and service excellence. If this opportunity excites you, apply now or get in touch today For more details, reach out to megantheonset.com.au .
