Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A bit about your role As the Senior Problem Specialist, you will lead in-depth, complex root cause analysis across our IT ecosystem. You will be responsible for the complete investigation and resolution of persistent and high-impact problems spanning multiple platforms, including on-premises servers, cloud environments, and enterprise applications. Your role will involve driving technical investigations, managing the problem lifecycle from detection to resolution, and conducting post-implementation reviews. You will also collaborate with teams to proactively manage problems by analysing trends and recommending long-term improvements. Additionally, you will provide compassionate and expert technical input during critical incidents to stabilise services swiftly. A bit about you If this sounds like the role for you, you will likely have extensive experience in configuring and troubleshooting across multiple IT infrastructure technologies and services. You possess deep technical knowledge across complex infrastructure technologies, including load balancers, Kubernetes, containers, microservices, Windows, and Linux. Your exceptional analytical thinking, logical reasoning, and attention to detail will be crucial in delivering high-quality problem investigations. You are familiar with ITIL problem management practices and service management tools, and you have experience with structured root cause analysis methodologies. Your ability to work independently on complex investigations while collaborating effectively with technical and non-technical stakeholders will ensure the success of our problem management initiatives. You are considerate, empathetic, and committed to nurturing a supportive and inclusive work environment. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at 61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note that this role is a permanent/fixed term opportunity and applications will close at midnight on Friday 30th May 2025. To be eligible for this role, you must have full working rights in Australia. Worker Type Permanent Time Type Full time
