Are you ready to join Australia’s newest service provider that puts both participants and staff first? Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services. At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life. We’re excited that we are looking to expand our team and we’re on the hunt for an Operations Leader to oversee operations in our Victoria and South Australia teams. Applicants residing in either Melbourne or Adelaide are welcomed! Requirements The Role: As the NDIS Operations Manager, you will oversee daily operations, ensure the highest quality of service delivery, and lead with a strong commitment to equality, inclusivity, and innovation. You will manage teams, drive continuous improvement, maintain compliance with NDIS standards, and play a strategic role in shaping organisational growth. What you'll be doing: Lead, supervise, and mentor operational teams, fostering a culture of accountability, collaboration, and excellence. Provide direct oversight and support to participants, ensuring their personal goals and NDIS plans are implemented effectively. Oversee the onboarding of new participants, ensuring a seamless transition into the organisation's services. Deliver performance management, provide constructive feedback, and collaborate with leadership to maintain operational excellence. Develop strategies for staff-participant matching to support compatibility and continuity of care. Maintain compliance with NDIS frameworks, implement reflective practice, and align staff performance with organisational goals. Communicate effectively with the Business Manager and internal stakeholders to manage budgets and drive service excellence. Support rostering and payroll coordination, ensuring timely, accurate service delivery aligned with care plans. Implement and improve operational policies and procedures, contributing to their development and refinement. Engage with external stakeholders to ensure comprehensive and consistent participant support. Prepare and present stakeholder reports as required for the Director. Champion a positive, inclusive work environment while driving innovation and process efficiency. What you'll bring: Proven leadership experience in the NDIS, disability, or community services sector. Strong knowledge of NDIS standards, compliance, and participant-centered care delivery. Demonstrated success in coaching, mentoring, and developing high-performing teams. Ability to thrive in a fast-paced, evolving environment with competing priorities. Exceptional communication and interpersonal skills, with a talent for inspiring and influencing others. Operational and strategic thinking, with a focus on sustainable service delivery and social impact. Strong decision-making and problem-solving abilities. High-level understanding of the SCHADS award and workforce compliance. Competency in interpreting and implementing HR policies and procedures. Benefits What we offer: We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships. We offer an Employee Assistance Program for support and because time out is so important. We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching. We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work. We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself. If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button. Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.
