Job Description: Better and fairer care. Always. St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia’s health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment. We are looking for a special kind of person - a St Vincent’s kind of person. Someone who puts excellence, compassion, connection and caring for other people at the heart of everything they do. We are actively sourcing a Telecommunications Technician to join our IT Communications team within the wider Digital & Technology (D&T) team. Reporting to the Communications Manager, you will be responsible for managing St Vincent’s telecommunications systems by installing, operating, and maintaining voice and data communications services. To be successful in this role, you will have proven skills and experience in administration of voice or data infrastructure. You will maintain telecommunications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment, and maintain structured cabling with third-party cabling providers. This position is Permanent Full Time and will be predominantly based within St Vincent’s Hospital Melbourne (Fitzroy), while working across our VIC Hospitals and Aged Care facilities when needed. You will also be required to take part in the after-hours on-call roster with overtime benefits to match as part of the dynamic requirements of a 24/7 healthcare environment. Key responsibilities: Supporting new and existing telephony services; connections, disconnections and relocations Providing timely responses to Service Desk tickets Contributing to specification and design for Health Service redevelopments Ensuring proactive stock control management for Telecommunications hardware, including handsets, cabling and associated products Auditing of Telecommunications equipment and services Upholding the safety of residents and colleagues by following codes, standards, and legal regulations Things that work for us: Minimum 2 years’ experience in a similar role, preferably within the Healthcare industry or large and complex organisation Proven experience in administration of voice or data infrastructure Ability to proactively triage and manage priority and business critical incidents, and to support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment Demonstrated organisational skills to work autonomously as well as part of the team, showing initiative and generating ideas for continuous improvement and innovation Customer service focused with excellent communication and troubleshooting skills, and a great attitude towards supporting and collaborating with colleagues and stakeholders alike Things that work for you: Ability to visibly see your impact on the business and its service Competitive salary packaging options A friendly team environment with a great community care spirit Discounted private health insurance Employee Assistance Program for staff and their families Access to the Fitness Passport (FP) At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us. Pre-Employment Checks Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations. Equal Opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. How To Apply Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability. Respectfully, no recruitment agencies. Closing Date: 29 May 2025 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct
