Job Description As a Delivery Manager, you will be the senior point of contact for clients, responsible for overseeing project delivery and growing accounts organically. You will lead cross-functional teams to deliver innovative solutions while ensuring alignment with client expectations, financial goals, and delivery excellence. This role requires a strong blend of leadership, stakeholder management, and delivery capabilities to maintain client satisfaction and foster long-term partnerships. The Delivery Manager is accountable for end-to-end delivery and the overall success, profitability, and health of the account. Responsibilities Leadership and Team Management Provide strategic oversight and guidance to project managers and cross-functional teams. Champion team well-being, motivation, and professional development. Foster collaboration and resolve conflicts to ensure cohesive teamwork and high performance. Create a culture of accountability, encouraging teams to consistently meet delivery standards. Stakeholder and Client Management Act as the senior point of contact for clients, building and maintaining strong relationships with senior stakeholders. Align client expectations with project priorities, providing regular updates on progress, risks, and financial performance. Partner with clients to identify growth opportunities and drive account expansion. Delivery Oversight and Project Success Ensure all projects within the account are delivered on time, within budget, and aligned with client requirements. Monitor and track the performance of multiple projects, ensuring alignment with strategic goals. Implement and promote industry best practices and continuous improvement across delivery teams. Project Planning and Risk Management Oversee the development of project goals, timelines, deliverables, and milestones. Review and approve detailed project plans, ensuring efficient resource allocation. Identify, analyse, and mitigate risks to prevent delays or disruptions. Escalate and resolve critical issues to maintain project momentum. Financial and Account Management Manage project budgets and ensure profitability across the account. Monitor expenses and financial performance, providing transparent updates to internal leadership and clients. Drive organic account growth by identifying and pursuing new opportunities with existing clients. Agile and Process Optimization Ensure adherence to Agile methodologies, facilitating ceremonies, and promoting Agile principles. Encourage innovative approaches to optimise delivery processes and enhance team performance. Performance Tracking and Reporting Track key performance indicators (KPIs) to measure project and account success. Provide detailed insights and reports to both internal and client leadership.
