Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the role We are seeking a values-driven Team Leader to support the Inner City Homelessness Service, which provides critical support to individuals experiencing homelessness in urban areas. The Team Leader will play a key role in implementing the National Homelessness Stream Model of Care, ensuring high-quality service delivery, managing complex casework, and fostering a collaborative team environment focused on achieving positive outcomes for our clients. Reporting to the Program Manager this is a Permanent, Full- Time role, located in Surry Hills, NSW. You will successfully Service Delivery & Practice: Implement the National Homelessness Stream Model of Care to ensure quality service delivery that meets the needs of clients and aligns with program goals. Team Leadership: Provide line management and supervision to case/support workers, fostering a positive and productive team environment. Risk & Incident Management: Monitor and manage risks to clients, staff, and the organisation, responding to incidents in line with TSA and government processes. Practice Development & Continuous Improvement: Lead practice development initiatives and ensure continuous improvement by reviewing service delivery data, feedback, and implementing changes. Client Records & Compliance: Maintain accurate client records in line with funding body and legislative requirements, ensuring compliance with all relevant standards. Manage Self & Motivation: Demonstrate self-awareness, motivation, and a commitment to continuous learning, showing resilience in overcoming challenges and obstacles Cultural Competency & Diversity: Apply culturally appropriate approaches when engaging with diverse clients, particularly in working with Aboriginal and Torres Strait Islander, LGBTQI, CALD, and neuro-diverse communities. You will have Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development Minimum two years' experience in a community services or homelessness-related setting Current/ Valid Driver’s licence Working With Children Check is required A Nationally Coordinated Criminal History Check is required Experience with risk assessment, incident response, and conflict resolution Knowledge of homelessness, housing systems, and related support services What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit; Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and Workplace Support Leave (5 days) for 'volunteering’ in Salvos initiatives; Flexible working arrangements, access to Fitness Passport and consumer discounts; Access to EAP and health & wellness initiatives Ongoing training and development opportunities that enhance on the job skills and proficiency; Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. Conditions For Award Based roles: Compensation is in accordance with SCHADS Crisis 3 How to apply If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
