Description Create your best future and join Westpac as a Business Analyst – Continuous Improvement! Permanent Full-time opportunity Sydney based Hybrid working model What’s the role? The Mortgage Operations team is on an exciting transformational journey focusing on customer-centric service delivery and simplifying processes through the One Best Way program. As a Business Analyst in the Continuous Improvement team, you will be responsible for evaluating and improving business practices across all business units within Mortgage Operations. You will be supporting business analysis tasks within projects and programs using methodologies such as Waterfall, Agile, IT, and business process management. Additionally, working with various stakeholders across Westpac Group to identify opportunities for improvement, develop targeted solutions, and deliver innovative outcomes. What do I need? 3 – 4 years of experience in business process improvement, data analysis, and business case preparation within Financial Services. Demonstrated experience managing multiple business process re-engineering or transformation projects. Ability to engage with stakeholders effectively, facilitating workshops, and managing relationships to drive and influence project success. Ability to communicate complex technical concepts in a clear, accessible manner for non-technical audiences. Data Analytics skills, advanced level in Excel (essential). Also must have a basic understanding of data systems (i.e. PowerBi) Tertiary qualifications and relevant experience particularly in project management (desirable) Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
