Based at either Milton/Blacktown/Docklands and working with the Virtual Services team, Shift Supervisors provide shift management and real time supervision 24/7 to practitioners working within yourtown’s Virtual Services across a range of programs and channels including voice, webchat and peer to peer support services including Kids Helpline, Parentline, My Circle and other programs that may be added as part of service development. Shift Supervisor positions require a minimum commitment of 24 hours per week across a 24/7 roster. The successful applicant will need to be able to work the attached roster (up to 76 hours per fortnight). Shift Supervisor rosters are developed based on available shifts and matched to on-shift demand. Rosters are reviewed periodically to ensure alignment to individual and business needs. what we are looking for We’re looking for people who authentically live our values. People who show up every day for young people, and for each other. People who are passionate about growing and developing their own and others skills to support young people. People who are proud to be part of what we’re doing in the world, proud to be a part of team yourtown . You will bring: • tertiary qualifications in psychology, social work, counselling or equivalent and a minimum of 3 years practice experience • demonstrated operational experience in a human services environment • demonstrated understanding of counselling frameworks and skills required when responding to people from diverse backgrounds • demonstrated leadership qualities • demonstrated high standard of performance in relation to working effectively and ethically in client safety and duty of care cases and with complex and case managed clients • high level communication skills with the ability to build positive relationships to achieve successful outcomes • high level computer literacy and demonstrated knowledge and experience in delivering digital mental health interventions • demonstrated capacity to work effectively and collaboratively as a member of a multidisciplinary team application process Applications are to be submitted online and must include your current resume and a maximum one page cover letter. After submission of your application, you will receive a link to complete a one-way video interview. The due date for the video interview is 27 May so the sooner you submit your application, the longer you will have to complete your video. The video interview is your opportunity to let the selection panel know why you are interested in the position and what you will bring to the role. Applications will be shortlisted for the panel interview based on the application and the video interview. Please note, only shortlisted candidates will be invited to the panel interview. Applications close 11.55 pm Sunday 25 May 2025. For further information, please contact Marnie Elliot on 0434 609 384 or via melliot@yourtown.com.au yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all. yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check. "In our team we value diversity, inclusivity and people who want to make a difference"
