In this challenging and evolving role, within the mining and manufacturing sector, you will be part of a high-performing team that supports essential supply chain operations. This position offers the opportunity to work in a fast-paced, customer-driven environment where strong communication and collaboration are key to ensuring exceptional service across both domestic and international markets. Key Responsibilities You will play an important role in ensuring smooth customer service operations by managing enquiries, processing orders, and coordinating with internal teams across planning, logistics, and finance. Manage inbound customer enquiries and prepare quotations using Salesforce and SAP Process domestic and export sales orders, ensuring timely acknowledgements and updates Coordinate with internal teams to meet supply timelines and ensure contract compliance Maintain accurate customer data, including pricing, documentation, and PO terms Resolve invoice issues, process credits, and support reconciliation activities Generate service reports, maintain client relationships, and relay feedback to account leads Contribute to internal training, audits, and continuous improvement initiatives You You build strong customer relationships and communicate clearly and professionally. You collaborate effectively across teams, bringing adaptability, self-motivation, and a keen eye for detail. You thrive in dynamic environments, managing competing priorities with calmness and clarity, and you’re committed to continuous improvement and service excellence. Essential Skills & Experience Minimum 5 years’ experience in a B2B customer service role High School Certificate (or equivalent) Strong working knowledge of SAP and Microsoft Excel Familiarity with CPQ, Incoterms, and Salesforce CRM systems Experience supporting export processes and understanding customer contracts Enjoy building strong relationships and working in a collaborative environment? We’d love to hear from you. Apply today!
