About The Company Simply Helping is an NDIS Provider operating as a Franchise in The Illawarra Area. Our territory extends from Bulli to Kiama providing In Home Care to eligible participants. We provide services to NDIS, Aged Care, Private and Worker Insurance participants for Personal Care, Social and Community Support, Domestic Assistance and Yard Maintenance. About The Role We are seeking a driven and experienced Operations Manager to lead the day-to-day operations of our Simply Helping franchise. In this key leadership role, you will be responsible for ensuring high-quality service delivery, maintaining operational efficiency, and supporting the growth and success of the business. You will work closely with the franchise owner to align operational activities with business goals, and lead a team committed to providing outstanding support and care within the community. Key Responsibilities (Include but are not limited to:) Manage the day-to-day operations of the franchise to ensure efficiency and quality service deliveryMonitor and support service delivery performance and ensure consistency across all areas of operationProvide operational guidance and support to the Simply Helping Illawarra teamDevelop, maintain, and improve internal processes and policies in line with regulatory and compliance requirementsEnsure the business complies with Work Health and Safety (WH&S) standards and fosters a safety-first cultureOversee the implementation and integration of systems, including the Integrated Management System (IMS)Manage and monitor production and project timelines to meet business targetsAnalyse operational data and performance metrics to inform decision-making and planningFormulate and implement strategies to improve efficiency, profitability, and competitivenessCollaborate with the Director and team on strategic planning and executionWork collaboratively with all departments to ensure accurate and timely weekly and monthly reportingDrive continuous improvement across all areas of the businessLead operational projects from planning through to successful executionEnsure training and professional development of staff to build a multi-skilled and adaptable workforceCoach and support team members to foster high performance, accountability, and personal growthEnsure all activities align with relevant legislation, internal standards, and quality frameworksCollaborate with Quality and Governance teams to embed best practice across operations Skills and Experience To Be Successful In This Role, You Will Have Proven experience in an operational leadership role (e.g. Production Manager, Site Operations Manager, Facility Manager, or similar)Demonstrated success in implementing continuous improvement initiatives and methodologiesPrevious experience in office or site management and overseeing daily operational functionsA strong commitment to outstanding customer service and stakeholder engagementExcellent attention to detail and advanced problem-solving skillsA strong understanding of quality systems, with the ability to embed a positive safety and quality cultureConfidence in analysing data and operational metrics to inform decisions and drive improvementsStrong written, verbal, and numerical communication skills About You You’re a proactive and experienced Operations Manager who thrives in a fast-paced, service-oriented environment. You’re confident leading teams, improving systems, and ensuring daily operations run efficiently. You understand the importance of delivering high-quality care and support, and you're committed to upholding the values and standards of Simply Helping. You’ll Ideally Bring Operational leadership experience, preferably in the community services, health, or care sectorStrong working knowledge of compliance, WH&S, and relevant Australian legislationExperience working within or alongside a franchise model (highly regarded)A practical understanding of rostering, workforce planning, and service delivery coordinationStrong systems knowledge, including confidence using workforce management and operational platformsA hands-on, adaptable, and solution-focused leadership styleA passion for continuous improvement, staff development, and building a positive team cultureExcellent communication, people management, and problem-solving skillsRelevant qualifications in Business Management, Operations, or a related field This is a critical leadership position where you’ll directly contribute to the ongoing success and impact of the Simply Helping Illawarra franchise. You’ll be part of a dedicated, community-minded organisation that provides essential services to those who need them most. We’re a collaborative and inclusive team that values respect, empathy, and open communication. If you're looking to make a genuine impact with a trusted and growing local business, we’d love to hear from you. How To Apply To apply please send your CV and cover letter to plh_51@hotmail.com
