Initial 3-month contract with a possibility to be extended. Attractive hourly pay rate of $43.28 super. Onsite role based in Parramatta. Fantastic opportunity to work in a government role with the potential to transition into an ongoing position based on performance. PURPOSE OF THE ROLE: The role independently manages a caseload and has a strong understanding of when to escalate a matter to the Senior Client Service Officer or the Principal Client Service Officer as appropriate. You will be providing oversight to privately appointed financial Managers (Private Managers) to understand their legal authority and obligations. The role provides information and advice to Private Managers regarding their role, financial decision making and the record keeping and reporting in relation to the finances being managed. This also includes the review of proposed decision by a private manager, ensuring the decisions are made in the best interest of the person they support. KEY RESPONSIBILITIES: Initiate contact with newly appointed Private Managers, providing information on the steps and support that will be provided to assist them in their role as financial manager for the represented person who is subject to a financial order. Establish record keeping on behalf of each privately managed customer ensuring all information is obtained and stored securely. Assist Private Managers in the development of an action plan for their customer to identify immediate, medium and long-term financial needs. Maintain customer data bases and provide regular reports that inform trends, system issues and areas for improved services to Private Managers and customers. Actively listen to the concerns and enquiries of Private Managers, customers and stakeholders and work to resolve issues across the different business streams. Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required. ESSENTIAL CRITERIA: Willingness to participate in a rotating phone roster covering shifts between 9:00 am to 5:00 pm, Monday to Friday. Ability to communicate with empathy and kindness, while being assertive when required. Prior case management experience or experience working with vulnerable individuals is highly desirable. Strong organisational skills and the ability to consistently meet deadlines. Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails If this sounds like you, please submit your resume by clicking the 'Apply Now' button. About Us At easyA , we connect skilled professionals with opportunities that make an impact. As authorised suppliers to multiple government and corporate organisations across NSW, ACT, QLD, and the Federal Government, we specialise in providing expert talent for critical projects. When you work with easyA , you benefit from our strong relationships with contractors and clients alike, ensuring smooth and transparent recruitment processes tailored to your needs.
