Position : Customer Service Representative Start : 02 May 2025 Duration : 45weeks Salary : $36.11 p/hr Super Location : Casino, NSW Overview Working within a high volume, high pressure and constantly evolving contact centre environment. Deliver services that provide timely, accurate and efficient information and assistance to customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and secure as possible. Key Accountabilities/Responsibilities: Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority. Utilise knowledge of information resources and operating practices to resolve and record customer complaints and escalate unresolved issues. Successfully complete activities as required to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised. Effectively resolve complex enquiries through utilisation of various complex agency specific digital data storage systems. Professionally resolve enquiries and complaints from customers that present with uncooperative, disruptive or abusive behaviours whilst adhering to business compliance requirements and ensuring consistent application of policies, guidelines, procedures and legislation. Desirable Criteria 2 - 3 years customer service experience (call centre, admin, retail). Previous Government Services experience is desired but not essential. Self-motivated who can work independently and as part of a team. Clear communication style, great customer service skills. Essential Criteria Appointments are subject to the following checks/ clearances: Reference checks National Criminal History Record Check in accordance with the Disability Inclusion Act 2014 Rights to Work in Australia When applying for this role, please include a Word version of your resume (not PDF). Please note that only Australian based applicants will be considered for this role. By applying for this position, you give MBC Recruitment the sole Right to Represent you for the position of Job Ref 1007411 – Customer Service Representative. Your details may be provided to the Client to progress your application. Apply Now! Job Code: 1007411 Recruitment – Casino, NSW recruitment
